Internet advertising is a fact of life and is here to stay. However,
all too often the fundamental rules of advertising are tossed aside
in predatory attempts to hijack the Internet users’ attention.
Shopping for goods and services on the Internet is regarded and
touted as timesaving and efficient. But the Internet-user, all too
often, finds himself in a minefield of flashing banners, time-wasting
rich media introductions, screen spam, and pop-up advertisements.
At
one time or another, every Internet-user has been bushwhacked by
unscrupulous advertisers and unknowingly shanghaied onto a totally
unrelated site. At that point, the experience becomes infuriating,
and often, it is a time-consuming nightmare to get back on track.
Curiously,
these predatory advertising techniques (cheap tricks) are becoming
a standard feature on many mainstream corporate websites.
Edward
Bernays’ wrote in “Propaganda”
his definitive 1928 book on public relations and advertising:
The
bottom-line is that people don’t take kindly to being force-fed
advertising and sales-pitches or tricked into viewing an advertisement.
These sorts of 'Assault and Battery' advertising practices
are contrary to most people’s standards and are regarded more
as an obnoxious intrusion than providing a consumer service.
Aggressive, ‘in-your-face – within the page, over-the-page,
between-pages, and in-stream’ advertising may be somewhat
effective for the short term. But like other intrusive approaches
to advertising and sales, they have a short life expectancy. Once
the initial novelty wears-off and the Internet-user becomes desensitized
to the visual trickery, the technique becomes ‘just another
irritating advertisement’.
Internet ad agencies are seemingly oblivious to the fact that the
Internet is an entirely different medium than television or print.
Presently, they are erroneously equating browsing the web as being
the same as watching television or reading a magazine.
If a person is being entertained (legitimate entertainment) or has
a specific need, they will tolerate intrusive forms of advertising.
But if there is a viable alternative without intrusive ads flashing
up on the screen, you can bet, they will move-on to more a user-friendly
site.
The
advertiser should ask, “Why are EBay and Amazon so phenomenally
successful?” The answer is that most consumers can easily
find what they want without being subjected to a barrage of annoying,
intrusive advertising.
In the ‘get-rich-quick’ feeding frenzy of Internet advertising,
Internet ad agencies have grossly underestimated the sophistication
and inherent cynicism of the consumer.
For instance, pop-up ads are popular and essentially impose a message
upon the user whether it is of interest or not.
However,
in the past several years ‘Pop-up Blockers/Killers’
have also become a popular standard feature included with firewalls,
antivirus programs and on browsers.
Ads
for pop-up blockers read as such: “Sick and Tired of Irritating
Advertising Pop-ups? Hate being "spammed" like that? Kill
those unsolicited pop-ups! ” The copy reflects the seething
resentment of the Internet-user at that sort of intrusive advertising.
On Google, there are pages and pages of sponsor click-through advertisements
for pop-up blockers and related software.
The overwhelmingly popularity of ‘pop-up killers’ should
indicate to the advertisers that intrusive pop-up ads are not a
readily accepted form of advertising with Internet-users.
In
spite of the irritation factor and possible alienation of potential
customers, advertisers still extensively use the pop-up and pop-under
type ads.
The
fundamental problem is in the advertisers’ approach to communicating
with the Internet-user. The users are treated as if they were a
captive television or movie audience, but unlike the other venues,
they are indiscriminately force-fed advertising.
Advertisers’
seem unaware that the Internet-user is not held hostage by interest
in a television program and has discretion over the material viewed.
If the user becomes irritated at the content or advertising style,
he can click onto another site in less than a heartbeat.
Enlisting intrusive ads incorporated with faddish tricks may increase
sales in the short-term, but once the Internet becomes inundated
with the same techniques, they lose their effectiveness and tend
to alienate the prospective consumer.
Instead
of assaulting potential sales resistance by direct attack, e.g.,
utilising a bombastic, "BUY NOW!” banner or pop-up ads,
try utilising simple, emotive images and copy. Create circumstances
that will swing the consumer into identifying with your product
by playing empathetically to the psychological and emotional undercurrents
that fulfil people's need to satiate their unconscious desires.
The best approach to devising an advertising/marketing strategy
is to look back and remember the first company logo that caught
your eye before you learned to read. From that moment on, the product
was imprinted on your psyche and will remain as an indelible watermark
throughout pages of your life.
It
is doubtful that anyone will recall anything but symbols such as
a simple logo or an image, and it was probably one of your favourite
sweets or soft drinks.
The
next step is to start relating to that logo or symbol as if it were
a signpost for events that occurred in your life. Unless someone
is extremely obtuse, there will be a flood of memories associated
with the symbol or logo.
While
your tastes and desires may have changed over the years that product
remains indelibly imprinted in your psyche - an integral part of
your very being.
Then analyze how that particular product affected you in developing
social relationships, first impressions of people and developing
friendships. You will find that you were more likely to identify
with a person who, for example, you saw drinking the same brand
of soft drink that you identified with since early childhood. Basically,
it was the mutual identification with the product which created
an initial bond.
There
is a commonality/social comradery between people who drink that
soft drink although it might be the only thing that binds them together
in a group identity. If a person drinks that fondly remembered soft
drink, the immediate unconscious impression is that you both have
something in common which makes it easier to spontaneously communicate
with the individual.
For
the small marketer, it’s about finding a common thread to
create a symbiotic relationship with an existing products that have
an established market. For instance, if in your visual advertisement
you introduce an image of a mass-appeal product unrelated to your
product, you are suggesting that people identifying with that product
also have reasons to identify with your product.
By nature, people identify with stereotypical group images and the
visual symbols and products that are representative of those groups.
Even when alone, their minds retain predictable patterns of behaviours
imprinted from group influences.
People
in a specific psychographic group are rarely aware of the actual
reasons that motivate them to purchase a specific brand even when
they could purchase the identical product as an off-brand for half
the price.
They
may offer concisely reasoned explanations for purchasing the more
expensive product. However, they are most certainly deceiving themselves.
There are underlying reasons as to why a person would purchase a
specific brand, when they could buy the identical product at half
the price.
Successful marketing/advertising is about understanding those stereotypical
groupings in relationship to the individual desire for products
that satiate the unconscious need of the individual for group acceptance.
The
effectiveness of an advertising campaign doesn't so much lie in
clever visual trickery, but basic marketing techniques and strategies.
Know your market – their psychological motivations and unconscious
desires. If the marketer understands those motivations and unconscious
desires, they can be utilized as tools in designing marketing and
advertising strategies to effectively sell product and increase
market share.
The most important axiom to keep in your mind when considering an
Internet advertising strategy is, “The public
has its own standards and demands and habits. You may modify them,
but you dare not run counter to them.”
(ends))